How to Use


Using Lycamobile is simple. Just click below to learn more.

GET STARTED

You can get started with Lycamobile by following these easy steps:

Insert your Lycamobile SIM card into your mobile and switch it on.

Top-up your Lycamobile.

You can now make and receive calls and SMS from your Lycamobile.

Register your SIM online.

Help
If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: ‘Invalid SIM’ or ‘Insert SIM’. Unlocking your mobile phone is easy – simply call our Customer Services team on 265001632 or 1632 (or 93#) for advice.

TOP UP YOUR BALANCE

You can Top-up your Lycamobile SIM card in over 20,000 stores in Portugal like Payshop agents, CTT stores, Pagaqui, at any ATM, or you can buy Lycamobile Top-up vouchers at your local retailer. The voucher will show a PIN either printed on it or underneath a scratch panel. To top-up your balance using your Lycamobile Voucher:
Enter *#123* after PIN and then # and press send (*#123*PIN#), or call to 123 (or 92 #) and follow the instructions.
You can also Top-up your Lycamobile online, which is the most convenient way to Top-up your Lycamobile. Register your Lycamobile SIM online and Top-up your Lycamobile instantly online using a debit or credit card.

To Top-up your Lycamobile whilst you are abroad:
Dial +35 192 0001 123 and follow the instructions.

CHECK YOUR BALANCE

You can check your balance at any time.
To check your Lycamobile balance in Portugal, either:
Enter *123# (or 94#) on your Lycamobile, press send, and your balance will be shown on your mobile phone screen or
Dial 123 (or 95#) and listen to your balance
To check your Lycamobile balance whilst you are abroad:
Dial +35 192 0001 123

ACCESS YOUR VOICEMAIL

Your Lycamobile Voicemail service has been automatically activated. Using your Lycamobile voicemail you can:

Using your Lycamobile voicemail you can:

Listen to messages left for you
Record a personalised welcome message
Personalise your voicemail settings
Select your preferred language
Set your voicemail access code to access your voicemail from other phones

Access your voicemail from your Lycamobile in Portugal
Dial 200 (or 91#)
Access your voicemail from another phone or abroad
Simply use your Lycamobile to call the voicemail menu and follow the instructions to setup a voicemail access code.
Access your voicemail from another phone or abroad

Dial +351920001200 and follow the instructions

CONTACT LYCAMOBILE CUSTOMER SERVICES

You can contact Lycamobile Customer Services from 8am to 8pm, 7 days a week. To contact Lycamobile:

To contact Customer Services:

Dial 1632 from your Lycamobile, Charges Apply: Cost per call 0.21 € applies from 4th Jan 2014
Dial 26 500 1632 from another phone.
Dial +35 192 0001 632 from abroad.
Email us at: cs@lycamobile.pl

Available from

Email Sign Up To recieve important info, special offers & more