Lyca Mobile will not disconnect or block your Account when a bona fide Customer complaint remains unresolved. There are however circumstances where Lyca Mobile may disconnect or block your Account. These are described below.

11.1 Non-Use of the Services:If you do not use your SIM Card to make a voice call, or send a message or data, or if you do not purchase a Top-up using the Top-up Services, for a period of forty-five (45) days from the date you registered with us or activated your Account or your last use of the Services (whichever is later), Lyca Mobile will contact you by SMS or e-mail advising you that your SIM Card will be deactivated. Lyca Mobile will then provide you with an additional fifteen (15) days to make a voice call, send a message or data, or purchase a Top-up using the Top-up Services.

If you do not make a voice call, send a message or data, or purchase a Top-up using the Top-up Services within the additional fifteen (15) day period, your SIM Card will be deactivated after an additional seven (7) day grace period

If the SIM Card is deactivated, your specific telephone number will be reallocated to another Customer, you will not be able to access or use the Services, and you will not be entitled to a refund of any credit balance in your Account.

11.2 Misuse of the Services: If you misuse the Services, Lyca Mobile reserves the right to disconnect your service. When you subscribe to Lyca Mobile’s pre-paid Services, you agree not to use the SIM Card or the Services and not to permit another person to use your SIM Card or the Services:

fraudulently or in connection with a criminal offence,
for the purpose of making an unsolicited communication or storing and/ or communicating any material which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance or a hoax, or which is a breach of privacy, an infringement of copyright, or is otherwise unlawful,
to knowingly and deliberately cause annoyance, inconvenience or needless anxiety to another person,
to make any offensive, abusive, indecent, defamatory, obscene or menacing call to any Customer Services Department representative,
to transmit a virus or other malicious software, use the Services in a manner that impairs the operation or security of the Network or may cause death, personal injury or damage to property,
with equipment that is not approved for use with the Network, including, but not limited to, SIM-boxes and SIM-gateways, and
to support calls to call forwarding services, onward calling services or calls to telephone numbers which pay a revenue share or resell to others or commercially exploit our Services.