If you contact our Customer Services Department, we may keep a record of that correspondence, including copies of e-mails and your e-mail address. We may also monitor or record any telephone calls made to our Customer Services Department for quality assurance.

We may also ask you for information when you report a problem with our website or our mobile telephone products or services. We may log details of your visits to our website including, but not limited to, weblogs and other communication data, whether this is required for our own billing purposes or otherwise.

We may collect data, from time to time, to help us provide you with improved products and services. For example, now and again we might ask you to fill in a questionnaire, just so you can let us know how we're doing. We may also ask you to complete surveys that we use for market research purposes, although you do not have to respond to them.

We may supplement the information that you provide to us with information that we receive from third parties, for example, data that we collect from other network operators or members of your household.
We may collect information about your computer, including where available your computer’s IP address, operating system and browser type, for system administration. We may also obtain information about your general internet usage by using a Cookie file which is stored on the hard drive of your computer.

A Cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the Cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.

You may refuse to accept Cookies by activating the setting on your browser which allows you to refuse the setting of Cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you log on to our website. If you continue to use our website without changing your settings, we will assume that you are happy to receive all cookies.
We use Personal Data held about you for the purpose of:
  • Supplying the Products and Services to you.
  • The administration of your Account by the Customer Services Department.
  • Providing you with service information, for example about Network faults.
  • Market research and recording your direct marketing preferences.
Lycamobile may, but is not obliged except where we are required by law as specified below, retain the following specific types of Personal Data for the purposes and periods set out below:
Your Account information for market research, direct marketing, product development, customer profiling and customer relationship management. Six months from the date your Account is closed.
Your call traffic details (i.e., date and time of the call or SMS, calling number, number called, duration of the call, cost of the call, top-up information, etc.). Six months from the date of the call or top-up.
Data service usage details (e.g., WAP site visits). Six months from the date of the WAP site visit.
Retention exclusively for the purposes of Lycamobile complying with its legal obligation to retain data for the purpose of law enforcement investigations and prosecutions.
This data will include:
Traffic Data (i.e., personal call traffic details and data service usage details) Location Data (i.e., data indicating the geographic position of the GSM mobile telephone based on network cell identification)
One year from the date of the call or top-up.
You have the right to access, rectify, and cancel Personal Data that specifically identifies you and which is retained by Lycamobile. If you make a request for a copy of your Personal Data, we may charge you an administration fee to cover the cost of providing you with a copy.

If you wish to exercise the rights described above, you should write to Lycamobile Portugal, Lda., Avenida João Crisóstomo, 24, 1050-127 Lisbon. When writing to us, please mark your envelope “Data Access Request” and include adequate information to identify yourself. Also identify your specific request. Upon receipt of your written request, we will advise you of the administration fee, when applicable. Please allow up to 30 days to process your request after our receipt of the administration fee.

You also have the right to have inaccurate Personal Data that specifically identifies you and which is retained by Lycamobile corrected. If you discover that Lycamobile holds inaccurate Personal Data, you should write to us in the same way as described above. In your letter, please identify the specific Personal Data that you believe is inaccurate and how it should be corrected. Please allow up to 30 days to process your request, however you will not be charged any administration fee to correct any inaccurate information.
We reserve the right to amend this Privacy Policy to reflect changes in Lycamobile’s procedures and any legal or regulatory amendments. Any changes we may make to our Privacy Policy will be posted on our website.
Please be aware that our website may provide access to other websites by links. If you follow a link to any of these other websites, please be aware that these websites follow their own policies on privacy, and that we are not responsible for the privacy, security or content of these other websites.
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