Using Lycamobile is simple. Just click below to learn more.
Get started
You can get started with Lycamobile by following these easy steps:
  • Insert your Lycamobile SIM card into your mobile and switch it on
  • Top-up your Lycamobile
  • You can now make and receive calls and SMS from your Lycamobile
  • Register your SIM online
If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: 'Invalid SIM' or 'Insert SIM'. Unlocking your mobile phone is easy – simply call our Customer Services team on 265001632 or 1632 (or 93#) for advice.
Top-up your balance
  • You can Top-up your Lycamobile SIM card in over 20,000 stores in Portugal like Payshop agents, CTT stores, Pagaqui, at any ATM, or you can buy Lycamobile Top-up vouchers at your local retailer. The voucher will show a PIN either printed on it or underneath a scratch panel. To top-up your balance using your Lycamobile Voucher:
  • Enter *#123* after PIN and then # and press send (*#123*PIN#), or call to 123 (or 92 #) and follow the instructions.
You can also Top-up your Lycamobile online, which is the most convenient way to Top-up your Lycamobile. Register your Lycamobile SIM online and Top-up your Lycamobile instantly online using a debit or credit card.

To Top-up your Lycamobile whilst you are abroad:

  • • Dial +35 192 0001 123 and follow the instructions
Check your balance
To check your Lycamobile balance in Portugal, either:
  • Enter *123# (or 94#) on your Lycamobile, press send, and your balance will be shown on your mobile phone screen or
  • Dial 123 (or 95#) and listen to your balance
To check your Lycamobile balance whilst you are abroad:
  • Dial +35 192 0001 123
Access your voicemail
Your Lycamobile Voicemail service has been automatically activated. Using your Lycamobile voicemail you can:

Using your Lycamobile voicemail you can:
  • Listen to messages left for you
  • Record a personalised welcome message
  • Select your preferred language
  • Set your voicemail access code to access your voicemail from other phones

Access your voicemail from your Lycamobile in Portugal
  • Dial 200 (or 91#)
Access your voicemail from another phone or abroad
Simply use your Lycamobile to call the voicemail menu and follow the instructions to setup a voicemail access code.

Access your voicemail from another phone or abroad
  • Dial +351920001200 and follow the instructions
Contact Lycamobile customer services
You can contact Lycamobile Customer Services from 8am to 8pm, 7 days a week. To contact Lycamobile:

To contact Lycamobile:
  • Dial 1632 from your Lycamobile, Charges Apply: Cost per call 0.21 € applies from 4th Jan 2014
  • Dial 26 500 1632 from another phone.
  • Dial +35 192 0001 632 from abroad.
  • Email us at
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