To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.

Firstly, please make sure you have enough credit to send SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +351920000111 for Lyca Mobile Portugal. If you see a different number, enter [number] and turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services.

Customers who are across border areas between Portugal and Spain may find themselves being charged for roaming services.

This can occur because the network coverage in Spain cannot cover some areas of the country or if there are specific problems of coverage from the national operator.

To avoid this, you must change your settings; place your phone into Manual mode, Choose Network, Lyca Mobile.

For more information, please contact Customer Services on 1632 from your Lyca Mobile

You can purchase a Lyca Mobile SIM card in several lcoations: online at www.lycamobile.pt, Worten, Fnac, Rádio Popular, Auchan Box, Media Markt, Staples, El Corte Inglês, Unicâmbio, Continente, Note, BP, Repsol, Galp, Cepsa, Divers, CTT post offices, some Payshop and Pagaqui agents. Also on several quiosks and stationary stores throughout the country.
You can top-up a Lyca Mobile SIM card on website www.lycamobile.pt, on any ATM Machine, at CTT post offices, many Payshop and Pagaqui Agents, as well as at several kiosks and stationary stores throughout the whole country.

If your SIM does not work when you first place it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.

If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock

If you have activated your SIM PIN code and then entered the wrong PIN code into your Lyca Mobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If you have already joined My Lyca Mobile you can also find your PUK code displayed there – click here to login.

If not please call our Customer Services team on 265 001 632 and our team will return your call.

My Lyca Mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools.

Once you’ve inserted your new Lyca Mobile SIM, you can view your number by dialling *#122# (or 97#).

Transferring your existing mobile number to Lyca Mobile is easy.

Just follow the simple steps below:
Get your SIM code from the existing service provider.
Get your Lyca Mobile SIM and register
Fill the Port In form correctly with all right information’s

• Name of Original Operator
• Full Name of Customer
• Date of Birth
• Tax Payer Number
• Identity Card, Residence Permit , or Passport Number
• SIM code
• Existing mobile number
• Lyca Mobile number.

Click here to download the PORT IN FORM

No. We don’t like hidden charges at Lyca Mobile.

No, never.

Visit the Contact Lyca Mobile page for full details of the various ways you can get in touch with us, or simply call 1632 from your Lyca Mobile.

When you receive a text from a company you have not given your number to, this is called SPAM.

Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

Visit the Contact Lyca Mobile page for full details of the various ways you can get in touch with us, or simply call 1632 from your Lyca Mobile.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Lyca Mobile SIM cards and Top-up vouchers are available at many shops throughout Portugal.

Calling Customer Service on 1632 from your Lyca Mobile is free as of 9 April 2021.
Calling Customer Service on 265 00 1632 from any other network is charged at your service provider’s standard rate.

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a “+”.

Please note: most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialer button. Instead of a 00 you can also use a “+”.

The handset needs to be compatible with the internationally recognized GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our Customer Services team on 265 001 632 if you are unsure about your handset.

If your mobile phone screen shows any of the following when you first put your Lyca Mobile SIM into your phone:
‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our Customer Services team on 265 001 632 for expert advice.

Please contact Customer Services on 265 001 632 as quickly as possible and one of our advisors will help you.

Yes, we do offer Premium texting and Premium calling. For full list of numbers and charges please click here.

We automatically deactivate SIM cards if you do not use them to make a call or for more than 60 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time. The number will be given to a new customer and you will not be able to use it or access the services, and you are not entitled to any refund regarding any remaining credit on your account.

Your Lyca Mobile Voicemail service has been automatically activated.

To access your voicemail from your Lyca Mobile in Portugal dial 200 (or 91#). Calls to access the voicemail are absolutely free.

Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.

You can use your debit/credit card to automatically Top-up your account .
This means that when your account reaches a certain level – we will automatically Top-up your account with a pre agreed amount of money from your registered credit/debit card.
This saves you the problem of having to remember to Top-up and means that you never run out of credit or experience any unnecessary inconvenience.

Auto Top-up is the best way to always stay connected to your friends and family without running out of credit.

To set up Auto Top-up, you need to
Log on to MY LYCA MOBILE.
Complete a Top-up using your debit or credit card.

While processing a payment, please select the Auto Top-up service and set the minimum level of credit you want on your phone at all times. You can also choose from €5, €10, or €20 for your Top-up.

When your credit falls below your minimum level, your phone will be automatically Topped-up.

The Portability Validation Code (CVP) was defined by ANACOM through Regulation no. 257/2018, of May 8, which amended the Portability Regulation. The Portability Validation Code or CVP allows uniquely identifying the subscriber and his or her number (s) for portability purposes.

As of May 11, 2019, and in accordance with the requirements of the Portability Regulation, the CVP becomes a mandatory item in the portability requests. It can be requested by email to cs@lycamobile.pt or by phone (1632) identifying Name, NIF and the respective numbering.